Shipping and Cancellation Policy MK Protein Star

At MK Protein Star, we are committed to delivering high-quality products with a seamless shopping experience. Please review our Shipping and Cancellation Policy below for detailed information on order fulfillment, delivery timelines, and cancellation procedures.

1. Shipping Policy

1.1 Order Processing & Dispatch

  • All orders are processed and shipped within 1 business day from the date of order placement.

  • Orders placed before 2:00 PM IST will be processed the same day.

  • Orders placed after 2:00 PM IST or on weekends/public holidays will be processed on the next business day.

1.2 Delivery Timeframes

  • Delhi-NCR: Standard delivery time is 1-3 business days.

  • Rest of India: Standard delivery time is 3-5 business days.

  • Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.

1.3 Shipping Charges

  • Free shipping on orders above ₹500.

  • Orders below ₹500 will incur a standard shipping charge based on delivery location.

  • Any applicable shipping fees will be displayed at checkout before payment.

1.4 Free & Fast Delivery

  • We strive to ensure that all orders are delivered quickly and efficiently through our trusted courier partners.

  • Customers will receive a tracking number via email/SMS once the order is dispatched.

1.5 Delivery Partners & Tracking

  • We partner with leading logistics providers to ensure timely and safe delivery.

  • Customers can track their orders using the tracking number provided.

  • If a delivery is delayed beyond the estimated timeframe, customers can contact our support team for assistance.

1.6 Address & Contact Information

  • Please ensure that the shipping address and contact details are accurate at checkout.

  • We are not responsible for delays or misdeliveries due to incorrect address details provided by the customer.

2. Order Cancellation Policy

2.1 Cancellation by Customer

  • Customers can cancel their orders before the order is shipped by contacting our support team via:

    • Phone: +91-9967253589

    • Email: mkproteinstar@gmail.com

  • Once the order has been dispatched, it cannot be canceled.

  • In case of successful cancellation, the refund (if applicable) will be processed within 3-5 business days.

2.2 Cancellation by MK Protein Star

  • We reserve the right to cancel orders due to the following reasons:

    • Unavailability of stock.

    • Invalid or incomplete address details.

    • Payment issues or security concerns.

    • Suspected fraudulent transactions.

  • Customers will be notified via email or phone regarding the cancellation and will receive a full refund if payment has been made.

3. Refund for Canceled Orders

  • If an order is canceled before shipment, refunds will be processed via the original payment method within 3-5 business days.

  • If the refund is delayed, customers may contact our support team for assistance.

For any further queries regarding our Shipping and Cancellation Policy, feel free to contact us:

  • Business Name: MK Protein Star

  • Address: 29, Gujranwala Town Part-2, Opposite Park, New Delhi - 110009

  • Phone: +91-9967253589

  • Email: mkproteinstar@gmail.com

Thank you for choosing MK Protein Star. We appreciate your trust in us!